Legal
Refund Policy
Draft: this text has not been reviewed by a lawyer yet and may change before launch.
Payments are processed by Paddle.com, our Merchant of Record. This policy applies in addition to Paddle's Buyer Terms and Refund Policy and to the rights you have by law.
When we refund
If you ask within 14 days after any charge (the first one after the trial, a renewal, an upgrade or an add-on), we refund that charge in full when, since that charge, your company has:
- sent no plans (from the mobile app),
- created no projects, and
- invited no users.
Viewing data and exporting PDFs do not count as use. The same applies when the owner deletes the company within 14 days after a charge.
When we do not refund
- The company used the Service since the charge as described above, or the request comes later than 14 days.
- Cancellation stops future charges only: the current period stays paid and usable until it ends, with no refund for the unused part.
How to ask
Email support@punchlistcheck.com from the owner's account email with the company name and the date of the charge. We check the activity and answer within 5 business days. Approved refunds are issued through Paddle to the original payment method; the bank may take several more days to show it.
To stop future charges, cancel in the web admin (Billing) — see the Terms of Service.